Making a complaint

We want to give you great customer service but sometimes things do go wrong. We can usually resolve most issues straightaway, so please get in touch with us.

Our aim is contiunal improvments to our systems and process, to learn from our mistakes and reduce repeat error.

What you'll need to tell us so that we can help you

  • Your personal details

  • Your order details / Area of concern

  • What's went wrong

  • What you would like use to do to put things right.

  • A copy of your Non conformace report / Picture etc

We will look into you concern and report back to you ASAP

We are sorry for any inconvenance we may have caused

Nicholas Groom - Managing Director - 01992 584499